Privacy Policy

1. Information Collection

We only collect the minimum data necessary to operate the Service (billing, security and abuse prevention). Typical categories:

  • Account information: username, email address, phone number
  • Usage records: request timestamps, endpoint, model, status, token usage, cost metrics, and error details
  • Technical information: IP address, browser type, device information
  • Request content that you submit through compatible API access, including prompts, code snippets, files, context, outputs, and related data, when necessary to provide the Service

2. Use of Information

We use the collected information to:

  • Provide and improve the Service
  • Personalize user experience
  • Process transactions and send related notifications
  • Ensure platform security and prevent fraud
  • Comply with legal requirements
  • Forward requests to upstream model providers or third-party processors that are needed to provide compatible API access

3. Information Sharing

We never sell personal data. We only share data under strict controls when necessary:

  • We have obtained your explicit consent
  • Necessary business partners required to provide services, such as payment processors, email providers, authentication services, cloud infrastructure, database, cache, and security providers
  • Upstream AI model providers and infrastructure processors that receive request content only as needed to process your request
  • To comply with legal requirements or protect our rights
  • Anonymized identifiers with upstream AI service providers for compliance purposes (these cannot be linked back to your identity)

Do not submit sensitive personal information, important data, trade secrets, regulated data, or code that you are not authorized to send to third-party AI services. If you use the Service for a company or organization, you are responsible for confirming that your use complies with its data handling requirements.

4. Information Security

We employ industry-standard security measures to protect your personal information, including:

  • Encrypted data transmission and storage
  • Access control and authentication
  • Regular security audits and updates

5. Cookie Usage

We use cookies and similar technologies to improve your experience, analyze website usage, and assist our marketing efforts. You can control cookie usage through your browser settings.

6. Data Retention

We retain your personal information only when necessary, with specific retention periods depending on the type of information and purpose of use. Usage records are retained for billing, security, troubleshooting, and abuse-prevention purposes. You may request deletion of your account and related data at any time, subject to legal, security, billing, and dispute-resolution requirements.

7. Your Rights

You have the right to:

  • Access and update your personal information
  • Request deletion of your personal data
  • Restrict or object to processing of your information
  • Data portability

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Cross-Border and Third-Party Processing

Because compatible AI access may involve upstream model providers and infrastructure providers in different jurisdictions, your request content and usage records may be processed outside your country or region. You are responsible for assessing whether your use case, input data, and selected providers meet applicable data transfer, privacy, and compliance requirements.

10. Policy Changes

We may update this privacy policy from time to time. Significant changes will be notified to you through website notifications or email.

11. Contact Us

If you have any questions or concerns about this privacy policy, please contact us at support@lumecoder.com.

Last updated: 2026-06-15

Privacy Policy | Lumecoder